Refund Policy

At OMYEESE, we are committed to providing high-quality bronze desk sculptures and decorative metal figurines. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Eligibility for Returns

We accept return requests under the following conditions:

Return Window

Return requests must be submitted within 30 days of delivery.

Item Condition

To qualify for a refund, the item must:

• Be unused and in its original condition

• Be returned in its original packaging

• Include all original accessories and packaging materials

Items showing signs of use, damage, alteration, or misuse may not be eligible for a refund.

Non-Returnable Items

The following items are not eligible for return:

• Personalized or customized products

• Items damaged due to improper handling after delivery

• Products returned without original packaging

• Clearance or final sale items (if applicable)

How to Request a Return

Step 1: Contact Us

Email service@omyeese.com within 30 days of delivery.

Please include:

• Order Number

• Reason for return

• Supporting photos if applicable

Step 2: Return Authorization

Our customer support team will review your request and provide return instructions, including the correct return address if the request is approved.

Step 3: Return Shipment

Approved returns should be shipped within 7 days after receiving return instructions.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages without tracking information.

Refund Processing

Once the returned item has been received and inspected, eligible refunds will be issued to the original payment method.

Processing Time

Refunds are typically processed within 5–10 business days after inspection.

Shipping Charges

Original shipping charges are non-refundable unless the return is caused by our error.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please provide clear photos of the issue so our team can review the situation and arrange an appropriate resolution, which may include:

• Replacement

• Exchange

• Refund

Return Shipping Costs

Customer Responsibility

Customers are responsible for return shipping costs for returns based on personal preference, accidental purchases, or other non-quality-related reasons.

Our Responsibility

OMYEESE will cover return shipping costs or provide a replacement when the item arrives damaged, defective, or incorrect.

Contact Us

If you have any questions regarding an order, return request, or refund, please contact us:

Email: service@omyeese.com

Phone: +1 (928) 235-7332

Operated By: OMYEESE LLC

1942 Broadway St STE 314C

Boulder, CO 80302

United States

At OMYEESE, we are committed to delivering your decorative metal figurines and desk sculptures safely and efficiently. Please review our shipping information below before placing an order.

Shipping Destinations & Delivery Time

Country / Region	Shipping Method	Shipping Time
United States	Standard Shipping	7–15 Business Days
International (Select Countries)	Standard Shipping	10–18 Business Days

Note: Delivery times are estimates and begin once your order has been officially shipped.

Processing Time

Orders are typically processed within 1–3 business days before shipment.

Processing may include:

• Order verification
• Product inspection
• Packaging preparation
• Shipping label creation

Shipping time does not include order processing time.

Order Changes & Cancellations

Before Shipment

Order changes or cancellations may be requested within 12 hours of placing an order.

After Shipment

Once an order has been shipped and tracking information has been issued, we are unable to modify, cancel, or redirect the shipment.

Please review your shipping information carefully before completing your purchase.

Shipping Costs

Shipping costs are calculated based on destination and package requirements and are displayed during checkout before payment.

Promotional free shipping offers, when available, will be displayed at checkout.

Important Shipping Information

Delivery Delays

Delivery estimates may be affected by:

• Customs processing
• Carrier delays
• Severe weather conditions
• Public holidays
• Incorrect shipping information

Undelivered Orders

If your order has not arrived within 25 business days after shipment, please contact us at:

service@omyeese.com

Customs & Duties

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the customer.

Order Tracking

Once your order has shipped, a shipping confirmation email containing tracking information will be sent automatically.

Tracking information may require 24–72 hours to become active within the carrier's tracking system.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Email: service@omyeese.com

Phone: +1 (928) 235-7332

Operated By: OMYEESE LLC

1942 Broadway St STE 314C

Boulder, CO 80302

United States