FAQs
1. Where do you ship from?
To ensure the best craftsmanship and availability, we utilize a global fulfillment network. Depending on inventory status, orders are dispatched directly from our specialized production facilities in Asia or our regional transit hubs to deliver your collectibles as efficiently as possible.
2. How long does shipping take?
Orders are typically processed within 1–3 business days. Once dispatched, standard delivery generally takes 7–15 business days depending on your location. A tracking number will be provided for every package so you can monitor its journey.
3. Can I track my order?
Yes, absolutely. As soon as your package is handed over to the carrier, a shipping confirmation email containing your tracking number and a tracking link will be sent to you automatically.
4. What payment methods do you accept?
We offer a safe and flexible checkout experience. We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover) processed securely through Stripe, as well as PayPal, Apple Pay, and Google Pay.
5. Is my payment secure?
Yes, 100%. Our store is hosted on Shopify, and all transactions are encrypted using the industry-standard Secure Sockets Layer (SSL) protocol. Your full credit card details are always encrypted and never stored on our servers.
6. What is your return policy?
We want you to be completely satisfied with your collectibles. We offer a 30-day return policy for unused items in their original packaging. For full instructions and eligibility, please review our detailed Refund Policy page.
7. What if my item arrives damaged?
Because alloy components and mechanical structures can be sensitive during transit, please inspect your package upon arrival. If an item is damaged or missing a part, contact us within 48 hours of delivery with clear photos of the issue, and we will issue a replacement or refund immediately.
8. Can I cancel or change my order?
We try to process orders as fast as possible. You may request a cancellation or modification within 12 hours of placing your order. Once processing or manufacturing begins, we are unable to alter or stop the shipment.
9. Do you ship internationally?
Yes! OMYEESE delivers to collectors worldwide. Standard international shipping options, delivery timelines, and any applicable rates will be calculated and clearly displayed at checkout based on your destination.
10. How can I contact you?
Our dedicated customer service team is here to help. You can reach us through any of the following official channels:
- Email: service@omyeese.com
- Phone: +1 (928) 235-7332
- Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (MST)
- Operated By: OMYEESE LLC, 1942 Broadway St STE 314C, Boulder, CO, 80302, US
We typically respond to all written inquiries within 24 business hours.